Shipping & Return Policy

At Dolgio, every bar we send is a small ritual in motion — crafted with care, shipped with intention.
We keep our policies simple, honest, and kind.

Shipping Information

We currently ship within the United States.

Processing Time: Orders are prepared within 2–3 business days, handled with care at every step.
Delivery Time: Once shipped, packages typically arrive within 5–7 business days.
Shipping Rates: Calculated automatically at checkout based on current USPS rates.
Free Shipping: Enjoy complimentary shipping on all orders over $47.

If you need assistance with your order or tracking, we’re here to help — simply write to us at support@dolgio.co.

Returns & Refunds

Because our shampoo and conditioner bars are intimate, personal-care items, we’re unable to accept returns or exchanges — even if unused. This policy ensures the highest standard of hygiene, quality, and care for everyone we serve.

However, your experience matters deeply to us.
If something doesn’t feel right, you may request a refund within 14 days of delivery.
Please email support@dolgio.co with your order number and a short note about your concern.

While we’re unable to accept physical returns, we review each request with presence and fairness — honoring the trust you place in us.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please reach out within 7 days of delivery.
Send a photo of the issue along with your order number to support@dolgio.co — we’ll make it right with care and intention.

Lost or Delayed Orders

If your order hasn’t arrived within 10 business days of shipping confirmation, contact us.
We’ll work closely with our shipping partners to locate your package or offer a resolution.

Contact Us

Dolgio, LLC
1721 Broadway
Oakland, CA 94612
United States
📩 support@dolgio.co

We’re here to offer more than product — we’re here for your rhythm.